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Qiscus Omnichannel (Qismo)

An advanced SaaS platform for unified customer service management, integrating multiple social media channels and AI/Bot platforms. Built with a focus on performance and extensibility using minimal external dependencies.

Qismo Platform

"Overview"

Qismo revolutionizes customer service management by providing a unified platform for handling communications across multiple channels. The system integrates with popular messaging platforms and AI services for enhanced customer engagement.

"Technology Stack"

"Frontend"

  • VanillaJS - Core functionality
  • Vue.js - UI components
  • Pure CSS - Styling
  • jQuery - DOM manipulation
  • WebSocket - Real-time updates

"Backend"

  • PHP Laravel - Web framework
  • MySQL - Database
  • Redis - Caching
  • RabbitMQ - Message queue

"Key Features"

  • Multi-channel integration
  • AI/Bot platform support
  • Real-time messaging
  • Analytics dashboard
  • Custom workflows
  • Team collaboration
  • Performance monitoring